Refund and cancellation policy

Digital-product cancellation

Each product is a digital book. An order that was not successfully captured is not a completed purchase. Once the book has been delivered by email, change-of-mind cancellation or refund is not normally available because the digital content cannot be returned, except where applicable law requires otherwise.

When a payment can be reviewed

Abir Sarkar will review claims involving a verified duplicate charge, an incorrect captured amount, or a captured payment where the purchased file remains unavailable or materially defective after reasonable support attempts. This policy does not limit non-waivable rights under applicable law.

Delivery problems

If payment is captured but the file is unavailable, corrupted, or cannot be accessed, support will first try to restore access or provide a working copy without charging again. If the problem cannot be resolved, the transaction will be reviewed for an appropriate refund.

How to request review

Email webdev.abir@gmail.com with the Goholic order reference, buyer email, Razorpay payment reference if available, and a short description. Never send a full card number, CVV, OTP, UPI PIN, or password.

Decision and refund destination

The request will be checked against the payment and delivery records, and the outcome will be communicated using the supplied contact details. Approved refunds are initiated through Razorpay against the original payment and returned through the supported original payment route. The customer’s bank or payment provider controls the time taken to credit an initiated refund.